Keywords
pandemic
employees of medical organizations
emotional burnout
psychological assistance
Abstract
Introduction. During the pandemic of the Coronavirus Disease 2019 (COVID‑19), medical workers became one of the most affected groups of the population, which requires research on their physical and mental health to develop preventive corrective measures. The aim of the study is to assess the degree of emotional burnout of medical personnel in the conditions of the COVID‑19 pandemic for the development of preventive and rehabilitation programs. Materials and methods. The study of emotional burnout of medical workers was carried out according to an anonymous online survey based on a specially developed author’s questionnaire, which included a questionnaire by K. Maslach and S. Jackson, adapted by N. E. Vodopyanova and supplemented with a mathematical model of the V. M. Bekhterev National Medical Research Center for Psychiatry and Neurology. The questionnaire was compiled on the Google Forms. Participation in the online survey was voluntary. The number of respondents was 663 people. Results and discussion. In the course of the study, a high degree of emotional burnout of employees was established. When describing different aspects of emotional burnout, it was noted that awareness of one’s competence and professionalism suffered more, which indicated a significant reduction in professional competencies. There were also signs of emotional exhaustion, manifested in a feeling of fatigue and lack of emotional resources. The groups with the most unconstructive algorithms for responding to stressful factors in the conditions of the COVID‑19 pandemic, and, accordingly, with a high risk of emotional burnout, were employees of non-medical specialties, female, with up to 5 years of work experience. Conclusion. According to the results of the conducted research, up-to-date data on the psycho-emotional state of employees of medical organizations during the COVID‑19 pandemic were obtained, potential risk groups for the formation of emotional burnout syndrome were identified, requiring primarily specialized psychological assistance and support.
For citation
Platonova ТА, Golubkova AA, Sklyar MS, Shahova KV. Emotional burnout of employees of medical organizations during the COVID‑19 pandemic: the state of the problem and solutions. Bulletin of USMU. 2023;(3):22–34. (In Russ.). EDN: https://elibrary.ru/DGGTZB.
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Copyright © 2023 Platonova Т. А., Golubkova A. A., Sklyar M. S., Shahova K. V.